Ann, a small business owner, would like to implement wireless networking for her business
but wants to be sure the wireless is ONLY accessible from within her business’ premises.
Which of the following would BEST accomplish this?

A user’s computer will not boot. A technician notices four indicator lights on the backside of
the computer. Two of the lights are green, and two are amber. Which of the following
documentation should the technician read to determine what the lights are indicating?

Joe, an employee, has just migrated from the Marketing department to the Accounting
department and cannot save files to the Accounting share. He is a member of both the
Marketing and Accounting security groups. A technician discovers the following permissions
are in effect for the Accounting share:
Share permissions: Everyone – Full Control
NTFS permissions: Accounting – Full Control, Marketing – Deny All.
Which of the following should the technician do to enable Joe to save files to the Accounting
share without compromising security?

A technician has a client’s laptop that is randomly shutting down. Which of the following is
the FIRST step of the troubleshooting theory that the technician will perform to resolve the
laptop’s issue?

Anne, a technician, is trying to access the company intranet and is receiving an error stating
the website is not found. Which of the following tools would she use to determine if the
intranet server is online?

An alert needs to be sent to the administrator when the CPU stays above 90% for a period of
time. Which of the following tools would BEST be used to accomplish this?

A computer user, Joe, was surfing for information on a news site when he reported a screen
flicker and then a pop-up appeared on his screen stating the computer was infected with a
virus. Joe noticed the title of the pop-up was not from his installed antivirus. Which of the
following BEST describes this infection?

A customer calls and states the new plasma display they just received has yellow spots all
over the screen. Which of the following is the MOST likely cause of this issue?

The swap file is described as which of the following?

A customer calls and reports that when they walk away from their laptop for an extended
period of time they have to reconnect to wireless when they get back. Which of the following
will MOST likely correct this issue?