Anne, an end-user, reports to Joe, a helpdesk technician, that her computer has been
redirecting her browser to unknown websites when clicking on search results. Joe runs a
malware scan and finds that her computer is infected with malware. Joe uses the antimalware program to remove the infection but Anne reports that the problem resurfaced the
next day. Joe runs the malware scan again and finds the same malware is still infecting
Anne’s computer. Joe runs several passes of the malware scan to remove the infection but it
keeps recurring. Which of the following would MOST likely aid in removing the infection?

A user states that when they power on their computer, they receive a “Non-bootable drive”
error. The user works with external storage devices to transport data to their computer. The
user stated that the computer worked fine the day before. Which of the following should be
checked FIRST to resolve this issue?

An employee receives a phone call inquiring about company information. This is an example
of which of the following?

A service technician is installing a second hard drive on a desktop PC running Windows 7.
The second hard drive is the same make and model of the first hard drive. The technician
would like to provide data redundancy. Which of the following should the technician use to
accomplish this?

Joe, a new employee, requests to receive Exchange based company email on his tablet
device. Which of the following can a technician enable to BEST secure his Exchange
account to ensure the email account is not compromised in case his device is lost or stolen?

A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is
unable to PING the computer. The technician verified that the computer is turned on, has
network connectivity, and can get to the Internet. Which of the following is MOST likely the
issue?

Which of the following is a common component found on ultra thin laptops and tablet
devices?

A technician notices a computer is overheating after 30 minutes of use. Which of the
following is the MOST likely cause?

A user, Joe, wants to enable communication between his GPS and his smartphone. Which
of the following would allow for this communication?

A technician is having boot issues with a newly built PC, and notices the following jumper
configurations for each PATA device:
HARD DRIVE. MASTER
OPTICAL DRIVE. CABLE SELECT
Which of the following jumper configurations should be used instead?