Anne, an employee, stepped away from her workstation to deliver a report to her boss.
When she came back, confidential material was displayed on the screen that was not
opened prior to her leaving. Which of the following could have mitigated this from occurring?

A customer purchases a new 802.11n router for their home. They connect it to their current
801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n
antenna, they are not noticing any speed increase. Which of the following is the MOST likely
cause?

Joe, an end user, has reported that his computer is extremely slow for several minutes after
logging in. He has noticed that many unnecessary programs automatically start when he
logs into his computer. Which of the following tools could the technician use to prevent the
unnecessary programs from starting automatically when Joe logs into his computer?

A customer states their laptop screen is very dim. In order to avoid going to the client site,
which of the following is the FIRST action the customer should perform?

Which of the following boot methods would a technician use to BEST install an image from
an optical media onto a new computer?

A customer says they cannot access the network printer. The technician cannot PING the
printer from their location. Which of the following should be the NEXT step in troubleshooting
this issue?

Joe, a user, receives a spam email supposedly sent from a coworker’s email address asking
for money. This is an example of which of the following common security threats?

A customer states that another technician just removed some viruses and now they are not
able to connect to websites such as Windows Update, but are able to connect to others.
Which of the following is the MOST likely cause of the issue?

Which of the following settings should be implemented when a mobile device MUST be
configured to receive push email notification?

Which of the following tools would be used to connect CAT5e cabling to a patch panel?