A user receives an email seemingly from the director of the company’s IT department. The
user however notices that the content of the email is asking for information specifically
forbidden to be shared with anyone. This type of interaction is known as which of the
following?

A technician is using the troubleshooting theory to help resolve a problem that is occurring
with a client’s machine. The technician has verified system functionally. Which of the
following is the NEXT step in the troubleshooting theory?

When transferring a virtual client from one computer to another, which of the following MUST
be checked for compatibility on the host?

After an installation of a video adapter, the screen on a Windows 7 system cannot be seen.
Which of the following Windows 7 functions will resolve this?

Which of the following, when implemented on an unsupervised public kiosk which is used by
walk-ins, increases its security posture the MOST?

A user gets an error message that the trust relationship to the domain has been broken.
Which of the following can be done to resolve this from the client desktop?

After installing a new printer software package which came with print drivers, a user is
experiencing problems launching other applications. Which of the following should the
technician do to resolve the user’s printing problem?

A technician recently removed spyware from a computer and now the user is getting error
messages about system files. Which of the following tools would a technician use to verify all
system files are intact and in their original versions?

Which of the following is the safest way to download and install a new program on a mobile
device?

A technician gets a call from a customer stating that their computer will not boot. They are
getting the following error “invalid system disk”. Which of the following should the technician
check FIRST?