An administrator wishes to prevent users from accessing unattended computers in other
departments. Which of the following would BEST accomplish this?

A user states that the computer takes a long time to load the desktop after login. Which of
the following tools should be used to help remediate the problem?

A technician has received a laptop that is having problems with the screen. The user is
reporting that the display is too dim and difficult to see. Which of the following steps should
the technician take FIRST?

A technician would like to ensure all previous data is erased before reloading Windows 7
Home Premium onto a laptop. Which of the following procedures would accomplish this?

A laptop boots fine but after a few minutes the LCD screen fades out into a very dim image.
Which of the following is the cause of the problem?

A user is reporting that their screen is flickering at a rapid rate. Which of the following Control
Panel paths should a technician use in order to remedy this issue?

When installing Windows on a new server, a technician gets an error reporting that no
suitable hard drives are available for installation. Which of the following is MOST likely the
issue?

A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly
off on the CRT but not the LCD. Which of the following controls should be used in
troubleshooting?

A user signs up at an online gaming site, and shortly after receives an email with a link to
download the game. After installing the game, the user notices that important files are being
deleted. Which of the following is this an example of?

A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the
cables are connected correctly, but the installation media does not detect any hard drives.
Which of the following should the user do to help detect the hard drives?