A user states they are hearing a clicking noise coming from the computer. There is a
message on the screen saying no operating system found, and the computer then attempts
to boot from PXE. Which of the following should the technician perform?

A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe
states that he needs to update Ann’s email client to prevent corruption. At Joe’s request, Ann
discloses her user name and password. She later discovers that Joe is not a member of the
help desk. Which of the following has occurred?

A technician wants to create a new logical volume on a machine. Which of the following
Windows 7 utilities will allow a technician to perform this action?

Ann recently upgraded a computer from Windows XP to Windows 7, but one of her
applications does not work now. Which of the following should be done FIRST?

A technician is installing an upgrade of Windows on a machine using an external drive. After
rebooting the installation process hangs and reports the media cannot be found. Which of
the following will correct this issue?

Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read
errors are occurring. She has run check disk and errors have been reported several times.
Which of the following should a technician recommend? (Select TWO).

Which of the following is the BEST way to secure a workstation which is shared by multiple
users using the same guest account?

Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%,
but whenever it is unplugged it immediately shuts down. Which of the following should the
technician do?

A technician needs to dispose of an old database server which stored company payroll
information. Which of the following is a logical data destruction method suitable for this task?

A technician recently created an email account for a new user, Joe. On the second day, Joe
reports his email account is full of spam even though he has not given out his address.
Which of the following should the technician do to resolve the issue?