A technician receives a trouble ticket about intermittent wireless on a user’s laptop while they
are at home but not at work. Which of the following could be the cause of this issue?

A user, Ann, reports that her computer is able to connect to devices on her local network but
not on the remote office network. Ann’s computer shows the following ipconfig information:
IP address: 192.168.10.45
Subnetmask: 255.255.255.0
Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 8.8.8.8
Which of the following is the cause of the problem?

A technician would like to restart a computer from a command line tool. Which of the
following tools should the technician use?

Ann reports that printouts from the department laser printer have become faded. She has
already replaced the toner cartridge. Which of the following is the MOST likely component
causing the faded printing?

A technician would like to image 50 desktop computers from a recently optimized test
machine. Which of the following would ready the test machine for capturing the image?

A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician,
checks the device manager and does not see a wireless networking card or any unknown
devices. Which of the following should Joe do FIRST?

After a recent memory upgrade, a customer is reporting they have seen no improvement in
their system performance. Upon inspection, the technician finds that 6.0 GB are detected but
only 3.0 GB of memory are usable. Which of the following is the MOST likely cause?

A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse
combination, additional memory, installed new speakers, and replaced his 15 inch flat
screen with a 24 inch flat screen.
When he boots the computer it immediately starts making a loud beeping noise and will go
no further in the boot process.
Which of Joe’s system upgrades is the cause of the problem?

Which of the following utilities can a technician use to find out what programs are running at
startup?

A PC uses RAID 1. Ann, a technician, has read in the event log that the drive “SATA 1” is no
longer in sync with drive “SATA 0”. Which of the following steps should she try FIRST to
repair this PC to optimal running conditions?