In order to connect a mobile device to a PAN, a technician MUST ensure which of the
following are enabled?

A user reports paper jams at the location of the paper trays. Which of the following
components would need to be replaced to resolve this issue?

iOS version 5.0 allows for all data to be synchronized and backed up to a computer with
iTunes via which of the following methods? (Select TWO).

A critical server was replaced by the IT staff the previous night. The following morning, some
users are reporting that they are unable to browse to the Internet upon booting their
workstations. Users who did not shut down their workstations the previous day are able to
connect to the Internet. A technician looks at the following report from a workstation with no
Internet connectivity:
IP Address: 192.168.1.101
Netmask: 255.255.255.0
DHCP Server: 192.168.1.1
DNS Server: 192.168.1.2
Default Gateway: 192.168.1.1
Given the above report, which of the following is the cause of why some workstations are
unable to browse the Internet?

A technician is working on a consumer computer that has multiple virus infections. The end
user states that all of their data documents are stored on a backup drive. Which of the
following methods are commonly available to do a clean install and return the computer back
to factory condition? (Select TWO).

Joe, a technician, receives an error message on his tower PC just after POST which reads:
“WARNING! Your drive is about to fail. Please back up your data and run full drive
diagnostics.”
Which of the following is generating this error message?

A customer calls and states that they are getting a lot of pop-ups and the new antivirus they
just downloaded is not helping. Which of the following is the MOST likely cause of the issue?

Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the
Windows installation has been corrupted and does not boot, Ann plugs the drive into a
bench system to attempt a recovery. After trying to access the drive on the bench computer,
the following message is displayed. “Access Denied. Please Enter Encryption Password.”
Which of the following is the reason that this error is displayed?

A technician needs to change a FAT32 partition to NTFS. Which of the following commands
would allow the technician to do this?

A technician is tasked with repairing a Windows 7 system including the removal of recently
installed files and software. Which of the following system restoration methods would be the
LEAST destructive way to achieve this?