Which of the following regular maintenance tasks for a workgroup of Windows PCs is MOST
likely to be performed on a nightly basis?

A user has recently installed Windows 7 on a computer. They ran Windows updates,
updated the firmware and installed a printer. The user accessed a P2P application and now
they are getting a large amount of browser pop-ups. Which of the following is MOST likely
the cause of the pop-ups?

Which of the following types of security threats is delivered primarily via email?

Users are reporting that their laser printer is picking up multiple pages. The printer has very
high utilization. Which of the following should be performed to resolve this issue?

An administrator sets up a wireless device that they will need to manage across the Internet.
Which of the following security measures would BEST prevent unauthorized access to the
device from the Internet?

A PC is powering on but the only activity a technician can see is spinning fans. Which of the
following components would MOST likely be at fault for such a condition? (Select TWO).

A technician adds a second monitor to a system that supports dual video output. Which of
the following tabs in Display properties will allow the technician to extend the Windows
desktop onto the second monitor?

A user’s PC has four hard drives in a RAID setup. After a single drive fails, the system will no
longer boot and even rescue disks cannot see or access the volume. Which of the following
RAID types was the user MOST likely using?

A company decides to implement two-factor authentication on all of the company computers.
In addition to a user password, which of the following is a commonly used item to implement
two-factor authentication?

A corporate end user reports that random keys on their laptop are sticking. After taking the
laptop in for repair a technician discovers that soda has been spilled inside the keyboard,
possibly reaching other components inside the laptop. Which of the following should the
technician do?