After a recent power spike, a user upgrades their motherboard. However, every time they try
to turn their workstation on, it only crashes and performs a core dump. All hard drives and
processors are compatible with the new motherboard. Which of the following symptoms has
MOST likely occurred?

A user has downloaded and installed a browser add-on that causes the browser to hang.
The PC has very slow system response when rebooted. Which of the following should a
technician do to troubleshoot this problem?

A user has a nonfunctional computer that has two hard drives. The user needs to retrieve
information from one of the drives. Which of the following would be used?

A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely
occur?

A user reports that their laptop’s keyboard has areas where the keys always get stuck
together. After disassembling the keyboard to clean it, which of the following processes
would be the FIRST step to properly reassemble the keyboard?

After being relocated to an enclosed position under a desk, a computer experiences
intermittent shutdowns. Which of the following conditions is MOST likely the cause?

A new user reports that they are unable to login to the corporate network on their desktop
but they are able to access the WLAN from their mobile device. After further inspection, the
technician realizes that the wall port is not wired correctly. Which of the following tools would
be used to permanently restore network connectivity to the desktop?

A technician is fixing a very slow computer. Antivirus and Malware programs have been run,
and some detections have been removed. After running Disk Cleanup, the system still
seems to be slow, especially with multiple programs running. Which of the following should
the technician do NEXT?

Which of the following is the difference between a quick and a full format?

Which of the following is the command line entry to start an archive or restore a process on a
Windows XP computer?