A user reports that the power LED light flickers orange when the laptop is plugged in. Which
of the following should the technician do FIRST?

Which of the following explains why a tablet OS loads quicker than a laptop OS?

A user has reported their computer boots into Windows install each time they power up their
computer. Which of the following is the MOST likely cause of this problem?

A user recently purchased a new high-end graphics card, and would like to run their existing
games through an LCD TV at 1080p. However, when the installation is complete, none of
the games appear correctly on the LCD TV. Which of the following is the MOST likely
cause?

The network administrator is called to assist a user, Joe, who has trouble accessing his
network drive. Joe states he logs on with his credentials with no problem, however, when he
attempts to access a folder via UNC the system asks for credentials. Which of the following
is the BEST explanation for this?

A technician is taking apart a laptop in order to replace an internal part. During this process,
which of the following represents a best practice?

The technician is dispatched to a multi-function device that users print and copy from all day.
The technician is told pages that are copied all have a line on them on the left hand side of
the page. The technician prints a printer test page and does not see the line on the page.
The technician’s NEXT step would be which of the following?

Which of the following display types may be practical for a laptop format, but has limited
uses due to heat considerations?

A user just bought an iPad and wants to connect to their work email. The user’s employer
has a Microsoft Exchange server for email. Which of the following would the technician
configure to allow the user to access email on the iPad?

Which of the following would be the BEST means of maintaining data security for a mobile
device that has been lost or stolen?