A new AGP video card needs to be installed in a user’s computer. A technician should instruct the
user to:

Which of the following is the BEST way to prevent viruses and Trojan horses from attacking
operating system files?

A technician is adding a Windows 2000 laptop computer to a Windows 2003 domain. After
configuring network settings, enabling DHCP, File Sharing and entering the correct domain name,
the error message, domain not available is shown when Enter is pressed. Which of the following
actions should be taken?

Technicians are reporting that because staff are restricted to user level accounts, the technicians
must ask users to log off, log on using an administrator account then have the user log on again to
see whether a problem has been fixed. Which of the following procedures will solve this problem?

Which of the following commands is used to partition a hard drive?

To launch Device Manager in Windows XP, click Start, Run and type:

A user wants to upgrade from Windows 2000 Professional to Windows XP Professional. The user
has a striped set on basic disks on the existing Windows 2000 computer. Which of the following
would be the FIRST thing to tell the user?

Which of the following is an example of social engineering?

Which of the following Virtual Memory configurations will provide optimal performance on a
workstation with two hard drives each having two partitions?

A user running Windows 2000 reports that the password is no longer working. Which of the
following actions should the technician take next?