A user reports that when trying to print a document nothing comes out of the printer and states
that the only printer in the printer dialog box is ‘Microsoft Office Document Image Writer.’ The
technician should understand that the problem is that the printer:

A computer that can host dual PCI-Express video cards is said to be:

A user has installed a new video card that is not being recognized. It is determined that the old
video adapter is on board. Which of the following should be checked FIRST to resolve this issue?

A supervisor reports that the departments network laser printer has been jamming repeatedly even
though the paper jams are thoroughly cleared. Which of the following may correct this problem?

HTTP traffic is typically associated with which of the following ports?

Which of the following is required for the operation of a laser printer?

Which of the following utilities would be used to scan for hardware changes to detect a recently
installed component?

DNS matches which of the following to an IP address?

Which of the following commands are used to create folders in a command prompt?

In a private enterprise environment, an employee telephones and requests that the password be
reset. A technician verifies the employee’s information and resets the password. Which of the
following would be the BEST way to document this telephone call?