To remove the read-only attribute on a file at the command prompt, which of the following
commands should be entered?

When taking a telephone call from an angry customer, which of the following would be the BEST
approach to take?

A user reports a low performance problem. The users computer is running with 128MB of RAM
and the user doesnt want to purchase additional memory. Which of the following changes on the

Performance Options would be BEST for the user?

A user has replaced the ink cartridges in the printer and now cannot print. The technician should
recommend that the user:

Upon receiving an urgent call from a customer, a technician determines that an onsite visit is
required. The technician promises the customer that a co-worker will be onsite later because the
technician does not want the customer to become upset. After checking, the technician realizes
that the co-worker cannot visit the site. Which of the following actions by the technician would
avoid a similar situation in the future?

A dual-layer DVD-R disc has a maximum data capacity of:

Which of the following would be the LAST step to take when installing a network printer?

Which of the following is a wireless security standard?

A user wants to change a FAT32 partition to an NTFS partition on a computer running Windows
XP. Which of the following can be entered at the command line to perform this change?

A user reports not being able to find the port on the back of a new scanner to insert the USB cable
that was attached to the old scanner. Which of the following should the technician recommend?