A technician is installing an additional hard drive in a computer but it is not recognized in the BIOS.
Which of the following may be causing the problem?

A user reports having a three button mouse but the third button is not working. The user would like
to set the mouse up to utilize all three buttons. Which of the following should enable the user to do
this?

Which of the following actions should a technician take FIRST if unable to PING a server by the
servers host name?

Before removing a shared folder from a computer on a network, which of the following should be
done FIRST?

A user reports that since the last Windows XP Home update, the sound device has stopped
functioning. Which of the following can the user be instructed to do to resolve the problem?

Which of the following should a technician avoid when dealing with a difficult customer? (Select
TWO).

A customer reports that an application was supposed to be installed on the computer but wasnt.
After asking several questions, a technician realizes that the application was installed but a
shortcut was not installed on the desktop. When the customer expresses embarrassment at not
realizing this, the technician should:

A technician is building a new computer for a client and installing an IDE hard drive. The
technician should attach the new hard drive to:

A computer that can host dual PCI-Express video cards is said to be:

A user reports that the CRT monitor has discolorations on the screen. Which of the following
should a technician recommend that the user do FIRST?