When a technician takes ownership of a customers problem, the technician is committing to:

After conducting a site survey of a wireless network, a technician discovers an unauthorized WAP
in a users cubicle. This WAP is also known as which of the following?

Windows XP employs which of the following access control methods?

A technician receives a laptop that is running out of battery power more quickly than expected.
Which of the following can the technician do to correct the problem?

Which of the following protocols is used for secure web browsing (e.g. HTTPS)?

When a user would like to access a file server with Universal Name Convention (UNC), which of
the following information is needed?

A user reports that after starting the computer, the message, NTLDR is missing, press any key to
restart appears on the screen. Which of the following would be the FIRST step to take to help the
user?

In Windows XP, which of the following tools allows system state information to be saved and
restored?

Two users will be sharing a networked Windows XP computer. The department director has
requested that the computer be configured to have individual logins and that each user has the
ability to have their own settings. Each user will need to start with the same basic profile. Windows
XP pulls the initial profile from which of the following locations?

A black exclamation point on a yellow field in Windows XPs Device Manager means that: