A technician is building a new computer for a client and installing an IDE hard drive. The
technician should attach the new hard drive to:

A user reports that over time the new computer has begun operating slowly and loading
documents takes longer. A technician should instruct the user to:

A user reports that a local ink jet printer is not printing. The user has a signed driver, the printers
hardware is working, ink is full, print heads are clean, and the printer is connected correctly via
USB. The print queue has 20 documents waiting for the printer. Which of the following is MOST
likely the cause of the problem?

A computer is running slowly. Which of the following would be the FIRST thing to attempt to
improve performance?

Which of the following types of batteries provides the longest running time for portable devices?

The PING.EXE utility is used to display the:

A user reports that the scanner will not scan an image into the document imaging application. The
scanner power light comes on but the application gives an error message saying no scanner is
installed when the user tries to import an image into the document imaging application. Which of
the following may be the problem?

A user reports that all print jobs are printing to the wrong printer. The user needs to:

A customer is requesting assistance with a laptop recently purchased via the Internet. The
technician finds that the laptops serial number is invalid. Which of the following would be the BEST
way to handle this call?

A technician receives a laptop that is running out of battery power more quickly than expected.
Which of the following can the technician do to correct the problem?