A technician is searching a knowledge base for the correct method of removing a virus. The
knowledge base states that the key:
HKEY_LOCAL_MACHINE\MICROSOFT\SOFTWARE\CURRENTVERSION\PAK needs to be
deleted. Which of the following should the technician use to delete the key?

A customer reports that the computer is making a funny noise and suggests that there may be a
memory problem. A technician knows that the symptoms being described are not memory related.
The technician should:

Windows product activation uses the Product key and Product ID to create an installation ID.
Which of the following does the installation ID use to create the hardware ID?

Automatic Updates should be performed to ensure that the computer has the latest:

A loopback PING is used to verify the function of a:

Several attempts are made to PING a computer but the replies are not successful. Which of the
following may be the cause?

Which of the following is a commonly used encryption scheme for wireless networks?

Which of the following commands allows navigation of the paths between directories?

A customer reports being unable to pay at an online store using a credit card. The customer starts
to give the technician the customers credit card information. Which of the following actions should
the technician take?

After a reinstall of Windows XP, a user reports being able to choose between two installations of
Windows XP in the startup path. Which of the following can be done to remove the invalid
Windows XP startup path?