A user reports that a USB device does not work when plugged into the ports on the flat panel
video display. No errors are displayed in Device Manager and the device does not seem to be
detected when plugged in, however when plugged into the front of the workstation the device
works properly. The next troubleshooting step would be to:

A company may use the Windows XP Professional MUI Pack because the company: (Select
TWO).

A technician discovers that a co-worker is illegally accessing data from a customers network.
Which of the following would be the BEST action for the technician to take?

A user is experiencing slower than normal performance on a computer running Windows XP
Professional. The user has rebooted the computer several times, is on a closed network with no
Internet access and all accounts are created as limited user accounts. Which of the following
actions should be recommended to the user?

A technician receives a telephone call from a customer who says that a cord from the back of the
computer fell off and that they are unsure where the cord belongs. Which of the following would be
the FIRST thing for the technician to do?

Which of the following is the FIRST step in the problem-solving process?

A user reports not being able to connect a new computer to a network. After verifying power and
physical cabling, a technician is unable to PING the users computer. Which of the following should
be checked next?

A dual-layer DVD-R disc has a maximum data capacity of:

After conducting a site survey of a wireless network, a technician discovers an unauthorized WAP
in a users cubicle. This WAP is also known as which of the following?

Which of the following represents the strongest password?