A user has installed the drivers for a mouse. After installing the driver, the mouse has stopped
responding. Which of the following would be the correct method for uninstalling the new driver?

The command MD will do which of the following?

Which of the following files should be run to install the Recovery Console in a computer running
Windows XP Professional?

A user who is running Windows XP Professional reports that the computer monitor stopped
functioning following an installation of an updated driver for the video card and that attempts to
delete and re-install the original driver have not corrected the situation. Which of the following

actions would be BEST to correct this situation?

Using a wireless sniffer, a technician discovers that several WAPs are transmitting radio signals
beyond the physical boundaries of a companys location and that available bandwidth is suffering
due to unauthorized wireless users. In addition to turning down the power on the WAPs, which of
the following would also free up bandwidth?

A user reports that when trying to send files to a network printer, the file does not print and the
user is asked to save the file rather than print the file. The technician should FIRST:

A network administrator has implemented a secure WLAN using WEP for a department. When
setting up users’ computers to access the WLAN, which of the following would be required
settings? (Select TWO).

A user with a computer that is running Windows XP Professional wants to encrypt a folder. When
the user right clicks on the folder, goes to Properties and Advanced button there is no option to
encrypt. The user does not have an encryption option because the:

Which one of the following printers requires special paper to print?

A users laser printer is generating faded printouts. A technician should instruct the user to: