Which of the following should a technician instruct a user to do to initiate Remote Assistance for a
user running Windows XP Professional?

When a user would like to access a file server with Universal Name Convention (UNC), which of
the following information is needed?

Which of the following are types of files downloaded during an Automatic Update?

Which of the following would be the FIRST step in the problem solving process?

A user reports that none of the print jobs sent to a network printer are printing. The technician
should tell the user that the:

On the first attempt at logging in to a corporate server which has been accessed successfully
many times, an error message appears stating that the credentials supplied do not allow access to
this server. Which of the following is MOST likely the cause?

Which of the following is MOST likely the cause of a printing problem if a user is receiving an error
before a job is seen in the print queue?

A technician agrees to assist a co-worker with a support call. Which of the following actions should
the technician take?

Which of the following steps should be taken to back up an individual registry key?

A user who has a system that uses RIMM (RAMBUS) modules for memory, reports that the
system will not POST and states that after opening the system the user found one of the memory
slots to be empty. The system was delivered with 2 RIMM (RAMBUS) modules. A technician
should tell the user that the empty slot needs to be filled with a: