A user reports having no network connection and icons that are too large. A technician checks the
previous log which advised the user to do a clean re-installation of Windows XP. When checking
Device Manager, a yellow exclamation mark that says ‘PCI bus’ is observed. The technician
should advise the user to FIRST install the:

Which of the following ports must be opened on Windows firewall to allow HTTP connections to
Internet Information Services (IIS) on a Windows XP Professional desktop?

Which of the following conditions is MOST likely to result in Stop Error
INACCESSIBLE_BOOT_DEVICE?

A customer reports being unable to access email. A technician states that there are technical
problems and that email is temporarily unavailable. When the customer suggests that the
technician should send an email to staff advising them about the problem, the technician should:

Which of the following folder permissions gives a user the ability to delete a folder? (Select TWO).

When a user would like to access a file server with Universal Name Convention (UNC), which of
the following information is needed?

A user has saved a document into a shared folder and wants others to view but not edit the
document. To assign appropriate permissions, a technician should remotely access the users
Windows XP Professional workstation, right click the document then choose:

In Windows XP, which of the following tools is used to partition a new hard drive?

Which of the following would test network connectivity and create the least amount of network
traffic?

A technician needs to use Remote Assistance with a user. The user is asked to use an email
application to send the technician an invitation to remotely access the user’s computer. The email
application has not been configured in the user’s computer. Which of the following would be
another way for the user to send the Remote Assistance invitation?