Which of the following would be a valid way for the user to access the Task Manager? (Select
THREE).

One way to increase the security of a wireless network involves:

A user reports that a local printer attached to the workstation is not printing properly. Three jobs
appear in the print queue when the user checks Printers and Faxes and the printer display shows
Ready. Which of the following should be attempted FIRST?

Which of the following customer service skills would be essential for a technical support technician
to have? (Select THREE).

A user reports receiving an error message stating, ‘Computer not found’ when attempting to
access a mapped drive on another computer in the network. The user can access other mapped
drives on other computers. Which of the following may be causing the problem?

A network administrator has implemented a secure WLAN using WEP for a department. When
setting up users’ computers to access the WLAN, which of the following would be required
settings? (Select TWO).

A user reports recently installing several programs and now the computer which is running
Windows XP Home starts slowly. Which of the following should the user be instructed to do to
resolve the problem?

Thermal Transfer is a method by which:

Active listening skills include which of the following? (Select THREE).

Which of the following may need to be adjusted in a color printers options to enable the printing of
a documents background colors?