A technician discovers that a server tape backup did not run successfully. After checking the
server logs and finding nothing unusual, the technician should do which of the following FIRST?

Which of the following utilities optimizes hard disk performance by scanning the system for files
that are safe for removal?

The elimination of a problem after implementing a solution is called:

Which of the following would be the correct sequence of steps to start the Event Viewer in
Windows XP?

Which of the following files collects information about installed hardware and passes it to NTLDR?

The principal tenets of security are:

Which of the following is used to produce the best LCD image on a laptop?

A user wants to access work email from home. Which of the following protocols will allow a user to
read and write emails while the emails are on the server?

A user reports that the system is running slowly but that the hard drive seems to be running
constantly. After viewing TASK MANAGER, a technician observes that the system idle time is
using the majority of processor time. Which of the following is MOST likely the cause?

During a visit to a user’s desk to resolve a problem, a technician determines that disassembly of
the computer is required. Which of the following would be the MOST appropriate action for the
technician to take?