A department manager wants to print on both sides of a page but cannot find a setting for duplex
printing in the driver settings. The technician should tell the customer that:

A customer reports that this is the third time that they have called about their cable modem not
working. Which of the following actions should the technician take?

A user suspects that a recently installed program overwrote a Windows system file on the
computer. Which of the following commands could be run to check and verify the system files?

Information about a bluescreen error in Windows can be found in: (Select TWO).

While assisting a customer on the telephone, the customer questions a technicians competence.
Which of the following actions should the technician take?

A user reports that when trying to print a document nothing comes out of the printer and states
that the only printer in the printer dialog box is ‘Microsoft Office Document Image Writer.’ The
technician should understand that the problem is that the printer:

The command REN will do which of the following?

A customer is experiencing difficulty printing a document containing confidential information. A
technician is able to resolve the problem quickly but needs to test the solution. Which of the
following would be the BEST action for the technician to take?

Before removing a shared folder from a computer on a network, which of the following should be
done FIRST?

Before removing a shared folder from a computer on a network, which of the following should be
done FIRST?