You receive a call from a co-worker while troubleshooting a Domain.com employee’s computer. The co-worker has some quite complicated issues that he needs help with. How should you handle this call?

You have been sent to a Domain.com distant workers home in order to help him with setting up a distant workplace with computer, printer and internet connection. The distant worker tells you that he has to leave for a short while but that his 10-year-old child will be home if you need anything. What would your reply to the distant worker be?

A Domain.com technician receives a phone call from a co-worker while working on-site. The call is about a difficult problem that he needs to sort out. What should the technician do?

A Domain.com technician receives an urgent page while working on-site. What should the technician do?

After a Domain.com technician installs an application on a Domain.com user’s computer, the user asks whether the technician could install another application. What should the technician do?

What should the Domain.com technician do when a misbehaving child prevents him from working on-site?

A Domain.com user asks the technician to sort out a network problem but the technician is unable to assist as this is not part of the services he provides. What should the technician do?

While working on-site, customer asks a Domain.com technician to do extra work on his computer. What should the technician do?

A customer asks a Domain.com technician to install an unlicensed application on his computer. What should the technician do?

Which of the following should you avoid when explaining a technological concept to a customer?