As a technician at Domain.com, how should you handle if there is a language barrier between you and a user?

You are working as a technician at Domain.com. You have just installed and tested a user’s printer. Which of the following should you do next?

You are working as a technician at Domain.com. A customer has requested that you do work outside the original scope of the work order. Which of the following actions should you take?

You are working as a technician at Domain.com. You have been sent to do an on- site service call at an employee’s home. What is the first thing you should do?

You are working as a technician at Domain.com. You are asked to investigate a problem with the network. The request falls out of the scope of service that you as a technician provide. Which of the following actions should you take?

You are a technician working for Domain.com. You have been asked to help a user that works from his home with some software installation. When installing on the workstation at the users home a misbehaving youngster is preventing you from delivering flawless service. What should you do?

You are a technician at Domain.com. You have been asked to install some new hardware and software on a computer in a highly secure area. You will be required to reboot the computer multiple times. The computer is password protected and you do not have the right to log on to the workstation with you account. Which of the following should you do?

You are asked to install a new version of a anti-virus program on a Domain.com user’s company laptop. When the installation of the anti-virus program is done, the user provides a CD-ROM disc and requests that you also install the provided software. Which of the following actions should you take?

You are a technician at Domain.com. You have been called to a user, who works from home, in order to help her with an ADSL connection. What is the FIRST thing you should do when you arrive on-site?

You are working with a client’s computer when your pager beeps. Which of the following actions should you take?