Which of the following statements are TRUE regarding language barriers between the technician and customer?

Which of the following statements is FALSE regarding the explanation of technological terms to the Domain.com customers?

You work as the network technician at Domain.com. The newly hired Domain.com trainee has asked you what the best way would be to inform the customer that the computers operating system requires being reloaded. What would your reply be?

You work as the network technician at Domain.com. A newly appointed Domain.com trainee wants to know the proper response to use when misbehaving youngsters are stopping you from completing your task. What would your response be?

Which of the following statements are TRUE when you are making an on-site service call to the Domain.com customers?

You work as the network technician at Domain.com. You are currently busy with a Domain.com customer. You are required to choose the best response when explaining technical concepts to Domain.com customers?

You work as the network technician at Domain.com. During the course of the business day you are working with a customer on a service call when you receive an urgent page. You are required to select what the best action to take would be.
What should you do?

You have received an e-mail requesting that you provide your user password in a reply e-mail so that the company’s network administrators can validate the complexity of your login password.
What should you do?

You work as the network technician at Domain.com. You are currently making repairs to a customer’s home computer. During the course of the day a co-worker telephones you whilst working with a complicated question. You are required to select the proper response.
What should you do?

You are currently working at a Domain.com customer location as a network technician. During the course of the day the customer informs you that he requires leaving a short time and he’s 11-year-old child will be home if he requires anything. You are required to select the correct response to the customer.
What should you do?