The modem on the laptop will not dial after a PCMCIA network interface card (NIC) is installed. Which of the following should the technician check FIRST?

A technician is building a new computer for a client and installing an IDE hard drive. The technician should attach the new hard drive to:

Which of the following utilities should a technician use to display NETBIOS over TCP/IP statistics and other information related to the network?

You work as a network technician at Domain.com. A Domain.com user is unable to access company e-mail because of a forgotten password. You are required to select the proper action to take when responding to the user.
What would your reply be?

You work as the network technician at Domain.com. You are currently working at a customer’s location. The customer has later requested you perform tasks outside the original scope as agreed. You are required to select the appropriate approach to the situation?

You are working as a technician at Domain.com. A user requests that you help him to install a word processing program in his workstation and provides you with a CD with the name of the program written in marker. The user can not provide a license for the program when asked. Which of the following actions should you take?

While working at a customer’s home, the Domain.com technician is informed that the customer has to go out for a few minutes. The customer assures the technician that if he needs anything his ten year old child would be able to assist. What do you suggest the technician should do?

You work as a network technician at Domain.com. A Domain.com user wants to know what safety considerations for the computer should be taken when relocating to another location.
What would your reply be?

You work as a network technician at Domain.com. A Domain.com user wants to know the proper cause of action when installing software for the customer and providing a copy of the software and the customer does not have a license for the program.
What would your reply be?

You work as a network technician at Domain.com. A Domain.com network user has asked you what the proper cause of action would be when entering a server room and observing water dripping from the ceiling in the room.
What would your reply be?