Which of the following would be BEST to increase the speed of a laser printer?

A technician has completed a new Windows XP Professional image and would like all users to
receive standard desktop settings when logging in for the first time. The standard settings have
been configured using a temporary user account and the temporary user account profile should be
copied to the

When removing an AGP card from a computer, which of the following steps should be taken?

A technician receives a service call for a laptop that is locking up. The user reports that no
hardware or software changes have been made. Which of the following actions should the
technician take next?

Which of the following would be the BEST action to take to fix a programming problem with the
network interface card (NIC) on a printer?

Which of the following utilities can be used to keep online and offline files current?

A technician is trying to connect to a user remotely and is unable to connect using the given IP
Address. Which of the following is the MOST likely cause?

A device that converts light reflected from a document to varying voltages in a scanner is

Which of the following components used in a laptop are considered hot-swappable?

Which of the following commands is used to clear the DNS table in Windows XP?