When performing a hardware upgrade on a laptop, a technician should unplug the power supply
then remove

Which of the following can be used to prepare a disk image for duplication?

Which of the following types of printers uses a drum?

All of the following are correct to use when explaining a technological concept to a customer
EXCEPT

A technician is working on a computer that takes a long time to boot. The technician suspects that
there is insufficient RAM memory. Which of the following will help the technician determine the
type of memory appropriate for the computer? (Select TWO).

To utilize built-in language support, the code for representing characters in Windows is

Which of the following is a common scanner driver?

In Windows XP Professional Service Pack 2, which of the following command line options can be
used to launch the disk defragmenter utility?

A printer is producing faded print quality and the toner cartridge has been changed but there is no
improvement. Which of the following is MOST likely the cause?

A technician maps a network drive for a user and after rebooting, the user reports that the drive is
not seen under My Computer. Which of the following steps should be taken to ensure that the
drive remains mapped?