A user reports that the computer is powered on but the screen is blank. Which of the
following should the technician do FIRST?

When making an on-site service call, a technician should FIRST

Which of the following is typically hot-swappable on a laptop?

A user is unable to access any network resources. Which of the following actions should be taken
FIRST?

A company’s computers are running Windows XP Professional SP2 and users need to be able to
make system changes on the individual workstations. Which of the following actions should a
technician take?

In Windows XP, which of the following command line functions or utilities will clear the screen?

If the hostname is known, which of the following can be used to find the IP address of a computer
on a LAN?

A technician is installing an anti-virus program on a user’s company computer. After installing the
anti-virus program, the user requests that the technician install another program. Which of the
following actions should the technician take?

When diagnosing network failure a ‘no link light’ will indicate a break in which of the following Open
System Interconnection (OSI) layers?

A company has CAT5 cabling lying on the floor in several locations. Which of the following would
be the MOST appropriate action to take?