You are working as a technician at Certkiller .com. You are troubleshooting a computer that is
experiencing strange troubles. After a little while you determine that the best solution would be to
reload the operating system. Which of the following would be the BEST way to explain to a
customer that the computer will need to have the operating system reloaded?

In Windows 2000/XP Professional, which of the following services controls the queue for all
printers?

A customer has shared a folder with other computers using an unencrypted wireless network.
Occasionally, there are new files in the shared folder that have not been placed there by any
authorized users and files are missing from the shared folder. Which of the following actions may
resolve this problem? (Select TWO).

Which of the following has the fastest thoughput when accessing data?

When a file is written to multiple sections of a hard drive, which of the following tools will rewrite
the file to a single section of the hard drive?

All of the following are advantages of the NTFS file system over the FAT32 file system EXCEPT
that NTFS supports

In Windows XP, which of the following should be done to configure all computers on a network to
check for, download and install updates at the same time each day?

Which of the following may cause a computer to shut down automatically after upgrading a CPU?

A technician is troubleshooting a fuser error code on a laser printer. Which of the following actions
should the technician take?

A technician is working at a customer’s home and the client informs the technician that the
customer needs to leave for a short time. The customer tells the technician that the customer’s 10-year-old child will be home if the technician needs anything. The technician should tell the
customer that