You are working as a technician at Certkiller .com. A user requests that you help him to install a
word processing program in his workstation and provides you with a CD with the name of the
program written in marker. The user can not provide a license for the program when asked. Which
of the following actions should you take?

You are working as a technician at Certkiller .com. You have been asked to install an IDE CDROM drive in a workstation. The workstation is currently equipped with an IDE hard drive on the
primary chain configured as master. There are no other drives are installed in the workstation.
Which of the following would be the recommended installation setting for the CD-ROM drive?

You are working as a technician at Certkiller .com. One of the employees is relocating to a branch
office in Europe and wishes to bring his workstation there. The user asks what safety
considerations are necessary for the workstation. Which of the following would be the BEST
response to give the user?

You are working as a technician at Certkiller .com. You are troubleshooting a computer that will
not pass the power-on self test (POST). Which of the following components may be defective if a
computer will not complete a POST correctly? (Select TWO).

You are working as a technician at Certkiller .com. You are installing a computer in a place that is
known to experience brownouts from time to time. What should you connect the computer to in
order to prevent damage to electronic components from transients and surges?

You are working as a technician at Certkiller .com. You receive a workstation that needs to have
its memory upgraded. When opening the case you find extensive amounts of dust on the inside.
Which of the following should be done in order to clean the computer?

You are working as a technician at Certkiller .com. A user wonders which type of current a
computer draws from the wall to the system when it is powered on. What will you

You are working as a technician at Certkiller .com. A user reports that he recently received an
error message stating, ‘error log full.’ Which of the following should you use in order to clear the
log?

You are working as a technician at Certkiller .com. You receive a call from a user reporting that on
his Windows XP computer there are several programs, that the user neither recognizes nor wants
to run, that are slowing the computer. Which of the following may you use in order to resolve this
problem?

You are working as a technician at Certkiller .com. You have been asked to install Windows 2000
Professional on one of the computers in the computer lab. The hard drive in the computer is
connected to a SCSI bus and requires an additional driver to be installed. Which of the following
function keys do you have to press before you reach the installation screen?