You are working as a technician at Certkiller .com. You have changed the user’s account type to
limited on a Windows XP Professional workstation that is part of a workgroup. Which of the
following will the user be unable to perform?

You are working as a technician at Certkiller .com. You have just installed Service Pack 2 on your
boss’s computer running Windows XP Professional. You boss wants to know what additional
features will be available after installation and reboot. What will you answer him?

Which of the following preventive maintenance activities should you ensure is performed on a
regular basis on a computer that is attached to a network that has access to the Internet?

You are working as a network technician at Certkiller .com. You are setting up a wireless network
in the HR department. Which of the following settings do you have to set to establish a secured
wireless connection? (Select TWO).

You are working as a technician at Certkiller .com. You boss has heard about an attack that plays
on human behavior and how people interact. What is he referring to?

You are working as a network technician at Certkiller .com. As you enter a server room you
observe water dripping from the ceiling. Which of the following should you do?

Which of the following should you avoid when explaining a technological concept to a customer.

You are working as a technician at Certkiller .com. A customer has requested that you do work
outside the original scope of the work order. Which of the following actions should you take?

You are working as a technician at Certkiller .com. You have just installed and tested a user’s
printer. Which of the following should you do next?

As a technician at Certkiller .com, how should you handle if there is a language barrier between
you and a user?