You are working as a technician at Certkiller .com. All computers at Certkiller uses Windows
2000/XP. A colleague asks you why a computer would perform a physical memory dump. What
will you answer him?

You are working as a technician at Certkiller .com. A user calls and request assistance with an
error message that was displayed on his computer earlier today. But the user does not remember
the message’s exact wording. The correct wording of the error message can be found in the

You are working as a senior technician at Certkiller .com’s IT Department. One of the trainees
asks you which of the following that is a common risk when installing unsigned Windows drivers.
What will you answer him?

You are working as a technician at Certkiller .com. All computers at Certkiller .com use Windows
2000 and XP Professional. You need to create a program shortcut that will start the program for
every person that logs into Windows. Where would you place the shortcut in order to accomplish
this?

You are working as a technician at Certkiller .com. Which of the following utilities should you use
to keep a Windows XP workstation running efficiently and to keep the disk drives free of errors?
(Select TWO).

You are working as a technician at Certkiller .com. All workstations at Certkiller .com uses
Windows 2000 and XP Professional. A user calls and wants to know how he can create a program
shortcut that will start the program automatically for every person that logs into the computer.
What will you tell him?

You are working as a technician at Certkiller .com. The HR department has recently bought a new
laser printer, and the manager of the HR department has expressed his concerns about the
possibility of using wrong kind of paper and therefore ruining the new printer. In order to calm him
you tell him that there is only one type of printers that needs special paper in order to print. What
kind of printers is that?

Which of the following types of printers provides a output that is NOT suitable for archiving?

A ____________ is used to allow a printer to store multiple documents while printing.

You are working as a technician at Certkiller .com. A user in the marketing department needs a
printer directly connected to his workstation in order to print samples of ads before approving and
sending them to the repro department. The user is concerned with the size of the ads and wants a
printer with a fast interface towards the computer. Which of the following interfaces provides for
the highest speed printing?