You are working as a senior technician at Certkiller .com. A trainee asks you how he can control
the startup environment. Which of the following commands will you tell him to use.

You are working as a technician at Certkiller .com. You have just finished copying a diskette with
important datA. Before locking in the diskettes in the safe you want to ensure that the diskettes are
identical. Which of that following command line functions or utilities could you use from your
Windows XP workstation in order to compare the contents of two diskettes?

You are working as a technician at Certkiller .com. You have just received a batch of preinstalled
workstations. A small miss in the order cause the workstations to come with FAT32 formatted
drives. Which of the following commands could you use to convert a FAT32 volume to an NTFS
volume?

You are working as a technician at Certkiller .com. You need to use a command line tool but are
unsure about the switches for the command line tool. Which of the following switches is used to list
the available switches for a command line function?

You are working as a technician at Certkiller .com. You have been installing a program on the C
drive on a computer using your user ID Phillip. In which of the following locations are the
installation files MOST likely to be cached?

You are working as a technician at Certkiller .com. All workstations as Certkiller .com is running
Microsoft Windows XP. A user wants to know which of the following utilities that enables a him to
view, select and copy characters from any installed font. What will you answer him?

You are working as a technician at Certkiller .com. You have been asked to ensure that virtual
memory in Certkiller .com’s Windows XP workstations is set to optimal settings. Which of the
following alternatives would help you manage that?

You are working as a technician at Certkiller .com. You have just finished installing a Windows XP
Professional workstation to a user. The workstation is fitted with two hard drives designated C and
D respectively. The Operating System has been installed on the C drive and the workstation boots
normally. The user who received the computer runs several disk intensive programs and reports
that the computer slows down when running these programs. Which of the following would be the
BEST way to resolve this problem?

You have just upgraded the video device driver on your home computer running Windows XP
Home edition. The computer fails to boot up after the upgrade. Which of the following should you
try FIRST?

You are working as a senior technician at Certkiller .com. One of the new trainees asks which
recovery option there is when booting from a Windows 2000/XP CD-ROM. What will you answer
him?