You are working as a technician at Certkiller .com. You have been sent to do an on-site service
call at an employee’s home. What is the first thing you should do?

You are working as a technician at Certkiller .com. You are asked to implement RAID 5 on the
new DNS server. What is the minimum number of disk drives needed to implement a RAID 5
configuration?

You are working as a technician at Certkiller .com. A user wants to know which of the following
that has the fastest throughput when accessing datA. What will you answer him?

You are working as a technician at Certkiller .com. A user has requested that an additional hard
drive is installed in his workstation. The workstation is a typical ATX desktop computer. How many
IDE devices can be installed in his workstation?

You are working as a technician at Certkiller .com. You have been asked to troubleshoot a
problem where none of 3 SCSI drives in a chain are seen. To troubleshoot this problem, you
should start with checking

You are working as a technician at Certkiller .com. You have been asked to replace a defective
CPU and to ensure that the new CPU is functioning. The initial check seems ok but after several
hours the CPU is overheating. Which of the following may be the cause?

You are working as a technician at Certkiller .com. A user has bought a removable storage device
that connects to the workstation with USB 2.0. The user wants to know what the maximum speed
for the USB 2.0 technology is. What will you answer?

You are working as a technician at Certkiller .com. You are troubleshooting a workstation that will
not complete a POST (Power-on self test). Which two of the following components may be
defective to cause this behavior? (Select TWO).

You are working as a technician at Certkiller .com. A user wishes to have help with removing
some discoloration on her CRT monitor. Which of the following should you do in order to degauss
the CRT monitor?

You are working as a technician at Certkiller .com. You are asked to prepare a couple of
workstations to be used in an electrically unstable environment where brownouts are a regular
occurrence. Which of the following would be the BEST solution in order to protect the
workstations?