You are working as a technician at Certkiller .com. Your boss asks what the Windows Update
website is used for. What will you answer him?

You are working as a technician at Certkiller .com. The Marketing department has several
gigabytes of data that need to be backed up on a daily basis. Which of the following media would
be BEST suited for this?

You are working as a technician at Certkiller .com. Your boss has heard of attacks that takes
control of a session between a server and a client. What kind of attack is he talking about?

You are working as a technician at Certkiller .com. Your boss has heard of techniques to make
data appear to come from somewhere other than the originating point and wants to know what this
is called. What would your

You are working as a Network technician at Certkiller .com. Your boss has asked you to explain
routing. Which of the following is NOT accepted when explaining a technological concept to your
boss?

You are a technician at Certkiller .com. You have been called to a user, who works from home, in
order to help her with an ADSL connection. What is the FIRST thing you should do when you
arrive on-site?

You are asked to install a new version of a anti-virus program on a Certkiller .com user’s company
laptop. When the installation of the anti-virus program is done, the user provides a CD-ROM disc
and requests that you also install the provided software. Which of the following actions should you
take?

You are a technician at Certkiller .com. You have been asked to install some new hardware and
software on a computer in a highly secure areA. You will be required to reboot the computer
multiple times. The computer is password protected and you do not have the right to log on to the
workstation with you account. Which of the following should you do?

You are a technician working for Certkiller .com. You have been asked to help a user that works
from his home with some software installation. When installing on the workstation at the users
home a misbehaving youngster is preventing you from delivering flawless service. What should
you do?

You are working as a technician at Certkiller .com. You are asked to investigate a problem with the
network. The request falls out of the scope of service that you as a technician provide. Which of
the following actions should you take?