You are working as a technician at Certkiller .com. All Certkiller ‘s computers runs Windows XP.
You have just upgraded all computers in the marketing department with Service Pack 2 for
Windows XP. After the upgraded you realize that a network application that exists on the
computers does not communicate with the server anymore. Which of the following actions should
be taken FIRST?

You are working as a technician at Certkiller .com. A user requests some assistance with her
computer. It seems that her display is limited to a 16 color mode. Which of the following
alternatives could be the cause of this problem?

You are working as a senior technician at Certkiller .com. A trainee wants to know which types of
printers that have a drum. What will your answer be?

You are working as technician at Certkiller .com. A user calls and wants to have a cable to
connect his old printer to the parallel port of his computer. Which of the following cables would you
send to him?

You are working as a technician at Certkiller .com. A user brings a scanner that has been left in a
storage area a couple of years ago, and wants to know if it might still work. The scanner has
nothing that would identify a manufacturer so you’ll need to try it out with a general driver. Which
of the following would be a common scanner driver?

You are asked to troubleshoot a scanner in the HR department. What should you do FIRST when
arriving on site?

After some reoccurring trouble with paper jams on a laser printer with multiple trays you order and
install a maintenance kit. In order to verify that the problem is resolved, what should you do?

You are working as a senior technician at Certkiller .com. A trainee calls you and needs some help
with troubleshooting a printer issue. The technician has installed a network printer to a users but
when printing, strange characters appear. No one else has reported any trouble with the printer.
Which of the following would be the BEST method for fixing this issue?

You are working as a senior network technician at Certkiller .com. A trainee asks you which of the
following protocols that take care of the translation of a computer name into an IP address. What
would your answer be?

You are working as a senior network technician. A trainee asks you which of the following protocol
that operates at the network layer and provides addressing capabilities. What will your answer be?