You are working as a technician at Certkiller .com. A user calls and asks for assistance. The user
states that she plugged a laptop alternating current (AC) adapter into the outlet at his office and a
spark was emitted and now the screen appears dim. Which of the following is MOST likely the
cause?

You are a senior technician at Certkiller .com. A trainee asks you if you could give two examples
of typically hot-swappable devices on a laptop. What would your answer be?

PC Cards that often are used on laptops is also known under an other name. What are they called
except PC Cards?

You are troubleshooting a laptop where the user has reported log in problems. The user states
that her password does not work on the laptop, but it is working on other computers in the domain.
When you try to log in you observe that numbers have appeared in the place of certain letters in
your username. Which of the following is MOST likely the cause of the problem?

You work as a technician at Certkiller .com. A user with a laptop asks what the purpose of the Fn
key is. What will your answer be?

A Certkiller .com trainee asks you which command line utility to use in order to clear the screen.
What would your answer be?

You are a technician at Certkiller .com. You are asked to document the IP address of all
computers on the network together with their hostname. You are provided with a list of hostnames.
Which of the following command line utilities can be used to find the IP address of a computer on
a LAN when the hostname is known?

You are working as a technician at Certkiller .com. A user calls and asks for help with his
workstation. The computer is running Windows XP Professional and seems to have become
unstable lately. Which of the following should be used to check the operating system integrity?

You are working as a technician at Certkiller .com. A user calls you and asks for some assistance
with a printer problem. You suspect that it is the printer spooler that needs to be restarted and
want to instruct the user over phone to restart the spooler. What would you ask the user to write at
the command line?

You are working as a senior technician at Certkiller .com. You have been preparing a master
computer that you will duplicate to the other computers in the economics department. Which of the
following can be used to prepare a disk image for duplication?