The FIRST thing a Certkiller .com technician should do when making an on-site call is to ______.

A Certkiller .com technician needs to reinstall the operating system on a customer’s computer.
How would the technician BEST explain this to the customer?

A Certkiller .com technician needs to repair a customer’s computer in a secure area. The
technician will have to reboot the computer several times but the computer is password protected.

What should the technician do?

A Certkiller .com technician needs to service a customer’s computer but cannot communicate with
the customer as there is a language barrier. What should the technician do?

Which if the following is NOT recommended when explaining a technical concept to a customer?

Which if the following is the BEST action a Certkiller .com technician can take when explaining a
technical concept to a customer?

A customer asks a Certkiller .com technician to install an unlicensed application on his computer.
What should the technician do?

While working on-site, customer asks a Certkiller .com technician to do extra work on his
computer. What should the technician do?

A Certkiller .com user asks the technician to sort out a network problem but the technician is
unable to assist as this is not part of the services he provides. What should the technician do?

What should the Certkiller .com technician do when a misbehaving child prevents him from
working on-site?