Certkiller .com has a printer that is attached to a Windows 2000 computer. The spooler service on
the computer has stopped. What command should the Certkiller .com technician issue to restart
the spooler service from the command line?

The Certkiller .com technician wants to control the queue for all printers from the command line in
Windows XP Professional. Which of the following commands should he use?

Which of the following specifications describes the Extended Capabilities Port (ECP) used for
printers?

______ provides the best speed for printing.

What should the Certkiller .com technician do immediately after installing a new printer for a user?

What can the Certkiller .com technician do to improve the performance of a color laser printer?

The prints from a Certkiller .com laser printer appear smudged image and rubs off easily. Which of
the following is the MOST probable cause of this problem? What problem can be cause by the
fusing assembly?

You install a second printer for a Certkiller .com user; however, the user complains when he clicks
on “Print”, the previous printer is used and not the new one. What should the technician do?

What is the FIRST step a Certkiller .com technician should take when troubleshooting a scanner?

A Certkiller .com technician has installed a new network printer for the Certkiller .com users but
the users complain that the printer is printing unusual characters. What should the technician do to
resolve this problem?