A user contacts the helpdesk about a problem connecting to the Internet. Which of the following troubleshooting steps should the helpdesk technician perform FIRST?

Which of the following is an alternate HTTP port that can be used commonly in business environments?

A technician is installing BitLocker in Microsoft Vista, but the operating system gives an error stating the computer does not support BitLocker. Which of the following is MOST likely the cause?

A user reports that at times the display on their monitor gets shaky and wavy. Which of the following describes a possible reason that this occurs?

A user recently purchased a new wireless 802.11n router and noticed that the wireless signal strength on the laptop is poor and only connects at 11Mbps even with default settings. The user moved the laptop next to the WAP and is still experiencing the same issue. Which of the following is MOST likely the cause?

A customer reports that when their computer is turned on. the screen is blank with some gray text and a flashing cursor. The customer also says that there are numbers counting upward when the computer beeps and freezes. Which of the following is the MOST likely cause of this problem?

An email i s received from the user’s bank. It is asking for the user to reply with their account number and access code to verify their identity. Which of the following attack types does this describe?

Which of the following network types uses telephone lines as its ONLY medium for connectivity?

The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:

Which of the following are correct sequences to install a keyboard layout in Windows 7? (Select TWO).