A technician updates a malfunctioning PCI card with a driver from the manufacturers web site, and
the PCI card still does not work. Which of the following would be the BEST step for the technician
to take next?

All of the following utilities are file management tools EXCEPT:

To view the display drivers in Windows XP, which of the following should a technician do?

Which of the following is the minimal amount of electrostatic discharge (ESD) that can damage
computer components?

A technician is asked to refill a toner cartridge but is concerned that handling toner may affect the
technicians health. Which of the following actions should the technician take FIRST?

While working on a customers computer, the customer asks for confidential information about a
technicians company. The technician should:

The corona wire, fuser, drum, and toner cartridge are associated with which of the following types
of printers?

Which of the following is based on flash memory technology?

Which of the following are basic networking topologies?

On a wireless router, which of the following will prevent an unauthorized user from picking up the
SSID when scanning from another computer?