You are working as a technician at Certkiller .com. While repairing your boss’s computer, you
overhear a conversation that includes the names of several co-workers that are to be laid off. How

should you handle this situation?

Which is the best way to handle an incoming call from a personal friend while busy at a customer’s
home?

While troubleshooting the manager’s computer in the manager’s office, you happen to overhear a
conversation that mentions several colleagues that are to be laid off due to rationalization. What
should you do?

What should you do if the telephone at a user’s desk is ringing while you are busy troubleshooting
the user’s computer?

While working at a customer’s home, the customer informs the Certkiller .com technician that the
customer has to go out for a few minutes. The customer assures the technician that if he needs
anything his ten year old child would be able to assist. What do you suggest the technician should
do?

Upon arriving at a customers location, a technician is informed by a manager that the manager
has never been happy with the companys service. The technician attempts to question the
manager but the manager is yelling. Which of the following actions should the technician take?

A technician is building a new computer for a client and installing an IDE hard drive. The
technician should attach the new hard drive to:

All of the following security enhancements are included in Windows XP Service Pack 2 EXCEPT:

Which of the following would be BEST to use to troubleshoot a software problem with Windows
XP?

In Windows 2000, which of the following commands is used to determine the IP address and how
the address was assigned?