What is the unit in which the power output of a power supply is rated?

You are a senior technician at Certkiller .com. A trainee asks you for an example of assertive
communication. What would your answer be?

There are different types of communication used. Which one is an example of assertive
communication?

After a problem is discussed with a technician, he is still uncertain about the issue. From the
options below select what the technician should do next.

A Certkiller .com technician thinks that he understand the problem that customer took a
considerable time to explain to him. What should the technician do next?

Which of the following techniques is NOT when explaining a repair process to a customer?

After running extensive tests on a customer’s system you discover that the RAM module needs to
be replaced. The customer however does not understand the problem. How would you inform the
customer about the situation?

When taking a call from a customer what is important for the technician to do? Select your answer
below.

An important thing to remember when helping an angry customer is to ______.

While in a meeting, how would you describe the situation in making sure that the speaker is being
heard? This could be referred to as ______.