You are sent to investigate a Windows computer that displays a ‘NTLDR is missing’ error
message. The message is displayed in a black screen right after the BIOS splash screen. Which
of the following methods would be the BEST method to repair the problem?

You are working as a technician at Certkiller .com. You have been asked to document the MAC
address on several new systems that has recently been delivered. Which of the following Windows
XP commands could you use to obtain the MAC address?

You are working as a senior technician at Certkiller .com. A trainee is attempting to run IPCONFIG
from the ‘Run’ dialog box in Windows 2000/XP. He tells you that there is something wrong as after
typing in IPCONFIG and selecting OK, a black window briefly appears and disappears. What
would you tell the trainee?

You are working as a technician at Certkiller .com. A user has requested some assistance with his
computer. The workstation is only 6 months old but already it is operating more slowly and takes
longer and longer to open documents. The user has never used this workstation for connecting to
the internet, only for heavy calculations and simulations. Which of the following should you try first
in order to improve the computer’s performance? (Select TWO).

How will you go about replacing a corrupt Windows system driver?

You need to reload your operating system from a CD. What should you do?

Which of the following utilities can be used to temporarily disable certain startup software and
services for diagnostic purposes?

What is the first action that should be taken when diagnosing a computer system software
problem?

A user reports that his Windows computer is having software-related problems. Where would the
user locate the problem?

You work as a network technician at Certkiller .com.
One of the users complains that her PC keeps rebooting. What could be the cause for this?