You are working as a network technician at Certkiller .com. You are asked to order more RAM
memory to your boss’s laptop. Which of the following memory form factors could possibly be used
in your boss’s laptop computer? (Select TWO).

You are working as a technician at Certkiller .com. A user calls and wants to know if there is a way
to connect multiple peripheral devices (e.g. printer, keyboard, and mouse) without wires to a
computer. Which of the following wireless technologies would you suggest as a solution to the
user?

You are working as a technician at Certkiller .com. You have just finished the upgrade of the
memory in a laptop. When booting up the laptop you notice that the touchpad is functioning but the
keyboard is not functioning. Which of the following is MOST likely the cause?

You are working as a network technician at Certkiller .com. A user calls and asks what a sign of a
malfunctioning battery in a laptop could be. What will you answer him?

You work as a technician at Certkiller .com. A user reports that his laptop does not recharge the
battery as good as it used to. Which of the following actions should be taken FIRST?

What is the major difference between a Laptop computer and a Desktop computer? (Choose
TWO.)

What are the types of memory form factors that are used in laptop computers? (Choose TWO.)

What type of video RAM technology is used on video cards that are used in laptop computers?

Which of the following is used as the primary connection method for an internal hard drive in a
laptop?

What is a main difference between the processor on a laptop and on a desktop?