Which disaster recovery method requires a prior system backup with the Windows XP Backup
Facility to function properly?

Your Windows based computer displays a black screen and a message stating “NTDLR is
missing” directly after the BIOS is flashed, but does not boot. You need to repair the computer.
What should you do?

Which of the following statements best fits the reason why a computer would continuously restart
without reaching the Windows Desktop?

Provide the reasons why a computer may run slowly. (Choose THREE.)

Your Windows XP operating system became unstable after you installed a device driver and did
not stabilize after you rebooted the computer with the Last Known Good Configuration. What is the
reason for the computer behaving in this manner?

Which of the following questions would you ask Certkiller .com clients when troubleshooting their
systems? (Select all that apply.)

Which of the following troubleshooting steps usually takes place after you have talked to the user
experiencing the problem?

Which of the following troubleshooting steps requires you to have knowledge on the different
system and configuration areas, and the utilities needed to troubleshoot these areas?

Which of the following two questions you would ask a customer first when he reports a blank
monitor? (Select TWO.)

After booting up your new computer, you observe that the USB mouse is not working. Further
investigation reveals that nothing connected to the USB ports is working. Which of the following
should you try FIRST?